Question 1

What is HostLife?

Accepted Answer

HostLife is a complete web hosting platform offering web hosting, VDS servers, dedicated servers, as well as n8n and Supabase hosting. We're dedicated to providing performance, reliability and exceptional support for businesses in Romania.

Question 2

How long does service activation take?

Accepted Answer

Web hosting and VDS services are activated automatically within minutes after payment confirmation. Dedicated servers may require up to 24 hours for configuration and testing.

Question 3

Do you offer a trial or guarantee?

Accepted Answer

We offer a 30-day guarantee on all our services. If you're not satisfied, we'll refund you completely, no questions asked. No justification needed.

Question 4

In which countries do you have data centers?

Accepted Answer

We have servers in three main locations: Bucharest (Romania), Frankfurt (Germany) and Amsterdam (Netherlands). You can choose the location at order time based on your audience.

Question 5

Do you offer enterprise services?

Accepted Answer

Yes! We offer enterprise solutions with custom SLA, net-term billing, priority support and custom configurations. Contact us for a personalized quote.

Question 6

What payment methods do you accept?

Accepted Answer

We accept payments by bank card (Visa, Mastercard) and bank transfer. For companies, we also offer net-30 billing.

Question 7

Can I change plans during my subscription?

Accepted Answer

Yes, you can upgrade or downgrade anytime. Price differences are calculated pro-rata for the remaining period. Upgrades apply instantly, downgrades at end of period.

Question 8

Are there hidden costs?

Accepted Answer

No, all displayed prices are final and include everything listed in plan features. There are no setup fees, cancellation fees, or hidden additional costs.

Question 9

How do I receive the invoice?

Accepted Answer

Invoices are sent automatically by email after each payment. You'll also find them in Client Area, Billing > Invoices. We issue fiscal invoices valid for Romania.

Question 10

What happens if I don't pay on time?

Accepted Answer

You receive notifications before expiration. After expiration, you have 7 grace days for renewal. Service is suspended after this period, but data is kept for another 30 days.

Question 11

Do you offer a discount for annual payment?

Accepted Answer

Yes! Annual payments get 15-20% discount depending on service. You save the equivalent of 2-3 free months.

Question 12

What control panel do you use for web hosting?

Accepted Answer

We use cPanel, the most popular and easy-to-use control panel. Includes Softaculous for 1-click app installs, file manager, email management, and much more.

Question 13

What PHP versions do you support?

Accepted Answer

We support PHP 7.4, 8.0, 8.1, 8.2 and 8.3. You can choose the version directly from cPanel and change it anytime, individually per domain.

Question 14

Can I easily install WordPress?

Accepted Answer

Yes! Softaculous is integrated, allowing you to install WordPress (and 400+ other apps) in a few clicks. WordPress comes pre-optimized with LiteSpeed Cache.

Question 15

Do you offer free SSL?

Accepted Answer

Yes, all plans include free Let's Encrypt SSL certificates that auto-renew. For premium certificates (EV, Wildcard), we offer additional options.

Question 16

What is the file or inode limit?

Accepted Answer

Our plans have generous inode limits: Starter 100K, Business 250K, Pro 500K. For most sites, these limits are more than sufficient.

Question 17

Do you support Node.js and Python?

Accepted Answer

Yes! Plans support Node.js (18, 20, 22 LTS) and Python (3.9-3.11). You can run apps with PM2 or as background processes.

Question 18

What's the difference between VDS and VPS?

Accepted Answer

VDS (Virtual Dedicated Server) offers fully dedicated and guaranteed resources. Traditional VPS shares resources. With VDS, performance is constant and predictable, ideal for production.

Question 19

What operating systems can you install?

Accepted Answer

We install any Linux distribution (Ubuntu, Debian, AlmaLinux, Rocky Linux, CentOS) or Windows Server. You can change the OS anytime from the control panel.

Question 20

Can I install Docker and Kubernetes?

Accepted Answer

Yes! You have full root control, can install any software. Docker works perfectly, and for Kubernetes we recommend plans with minimum 4GB RAM.

Question 21

How does IPMI / Out-of-band Management work?

Accepted Answer

Dedicated servers come with a dedicated management port (iLO, iDRAC or IPMI). You get KVM console access, can power cycle, and boot from ISO - all remotely.

Question 22

What DDoS protection is included?

Accepted Answer

All servers include infrastructure-level DDoS protection (up to 10 Gbps). For advanced protection, we offer enterprise solutions with mitigation up to 1 Tbps.

Question 23

Do you offer managed servers?

Accepted Answer

Yes! In addition to unmanaged, we offer managed services: proactive monitoring, patching, backup management and 24/7 support. Contact us for pricing.

Question 24

What is n8n?

Accepted Answer

n8n is an open-source automation platform that lets you connect apps and create automated workflows, no code. We offer managed hosting with instant setup.

Question 25

What is Supabase?

Accepted Answer

Supabase is an open-source alternative to Firebase, offering: PostgreSQL database, authentication, storage, realtime subscriptions and edge functions. We offer fully managed hosting.

Question 26

Is there an n8n execution limit?

Accepted Answer

No! All HostLife plans offer unlimited executions. The difference between plans is in allocated resources (CPU, RAM) which determine how many parallel executions you can run.

Question 27

Can I migrate from n8n.cloud or Supabase.com?

Accepted Answer

Yes! Migration is simple. We can help with transferring workflows, credentials and data. Contact us for migration assistance.

Question 28

What PostgreSQL extensions are available in Supabase?

Accepted Answer

We offer all popular extensions: pgvector (AI embeddings), PostGIS (geographic data), pg_cron (scheduled jobs), pg_stat_statements and many more.

Question 29

Can you migrate my site from another provider?

Accepted Answer

Yes, we offer free migration for all plans. Our technical team handles the complete transfer of sites, databases and emails.

Question 30

How long does migration take?

Accepted Answer

Typical migration takes 24-48 hours. For large or complex sites, the process can take up to 72 hours. You'll be notified at each stage.

Question 31

Will my site be offline during migration?

Accepted Answer

No, we use migration techniques that ensure zero downtime. Your site will remain accessible on the old host until DNS is updated.

Question 32

What do I need to do to start migration?

Accepted Answer

Open a support ticket with access credentials to the old provider (cPanel, FTP, database). We handle the rest.

Question 33

Do you migrate emails too?

Accepted Answer

Yes! We migrate all email accounts, including existing messages (if accessible via IMAP). Settings and filters are recreated manually.

Question 34

What support channels do you have?

Accepted Answer

We offer support via: Live Chat (fastest), Ticket System in Client Area, Email and Phone. Technical support is available 24/7.

Question 35

What is the average response time?

Accepted Answer

Live Chat: instant during business hours. Tickets: < 15 minutes for urgent issues, < 2 hours for general questions. Email: < 4 hours on business days.

Question 36

Is support available in English?

Accepted Answer

Yes, support is fully available in English on all channels (live chat, tickets, email).

Question 37

Can you help with code or WordPress issues?

Accepted Answer

We offer support for server and configuration issues. For custom code debugging or development, we recommend a developer, but we try to help where we can.

Question 38

How do you protect servers against attacks?

Accepted Answer

We use: hardware firewall, Imunify360 for malware protection, ModSecurity WAF, infrastructure-level DDoS protection, and 24/7 monitoring.

Question 39

How does backup work?

Accepted Answer

We do automatic daily backups for hosting and n8n/Supabase, weekly for VDS/Dedicated. Backups are stored on separate servers, with 7-30 day retention.

Question 40

Can I restore a backup myself?

Accepted Answer

Yes! In cPanel you can restore files and databases from backup directly. For VDS/Dedicated, you can request snapshot restoration via support ticket.

Question 41

Is my data GDPR-safe?

Accepted Answer

Yes! Servers in Romania and EU comply with GDPR. Data doesn't leave the EU. We have DPA (Data Processing Agreement) available for business clients.

Frequently Asked Questions

General

Payments & Billing

Web Hosting

VDS & Dedicated Servers

n8n & Supabase Hosting

Migration

Technical Support

Security & Backup

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